Shipping policy

Shipping Policy

Thank you for shopping with us! We are proud to offer high-quality nutritious food, supplements, healthy snacks, and body care products and ship internationally to meet your needs. Please review our shipping policy for important information regarding shipping times, costs, and terms.

Processing Time

  • All orders are processed within 2-3 business days from the time they are placed. Orders are processed Monday through Friday (excluding holidays).
  • Once your order has shipped, you will receive an email confirmation and tracking number.

Shipping Time

  • Within India: For domestic orders, we offer a fast delivery service with an estimated shipping time of 3 to 5 business days.

  • Within Continental US: For domestic orders, we offer a fast delivery service with an estimated shipping time of 5 to 7 business days.

 

  • International Shipping: For orders outside of India, please expect an estimated delivery time of 8 to 15 business days. Delivery times may vary depending on the destination country, customs processing, and local postal services.

Shipping Rates

  • Shipping costs are calculated at checkout based on the delivery address and the weight of your order.
  • Free shipping may be available for specific regions or order values. Please check our home page for any ongoing offers.

Customs and Duties

  • International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. These charges are determined by the customs office of the destination country, and we have no control over them.
  • Please check with your local customs office for more information on import regulations and fees.

Shipping Carrier

  • We partner with trusted international carriers such as DHL, FedEx, UPS, and local postal services to deliver your order.
  • Once your order is shipped, you will receive a tracking number to monitor your package's progress.

Order Issues & Shipping Delays

  • While we make every effort to ensure timely delivery, please note that delays may occur due to unforeseen circumstances such as weather, customs holds, or shipping carrier issues. We appreciate your patience during these times.
  • If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance.

Address Accuracy

  • To avoid delays or issues with your order, please ensure that your shipping address is complete and accurate. We are not responsible for lost or delayed packages due to incorrect address details.

Order Modifications & Cancellations

  • If you need to modify or cancel your order, please contact us within 24 hours of placing your order. After the order is processed or shipped, we cannot make any changes or cancellations.

Contact Us

If you have any questions regarding shipping or need further assistance, please reach out to our customer service team at info@ruraldotz.com or use our website’s contact form.

Thank you for choosing us for your nutritious food, snacks, and body care products! We are committed to providing you with the best products and service.